LogoELEVATEX

PrivacyPolicy

Last updated on September 2, 2026
Introduction

Welcome to ELEVATEX, a flight tracking platform developed and operated by ELEVATEX Simulations LLC (“ELEVATEX,” “we,” “our,” or “us”). ELEVATEX provides software and services designed to track, visualize, and analyze flight data from flight simulation platforms such as Microsoft Flight Simulator (MSFS), X-Plane, Prepar3D, and FSX. Our services include a Windows-based desktop application and a web-based dashboard that enhance your flight simulation experience.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our software, website, and related services (collectively, the “Services”).

By using ELEVATEX, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy applies to all users of the ELEVATEX platform, including individuals who use our software, visit our website, create accounts, or interact with our services in any way.

1. Information We Collect
Personal Information
  • Email Address: Collected when you create an account or sign up for communications. We use your email to manage your account, send important updates, and provide customer support.
  • IP Address: Collected automatically when you access the Service. This is used for security purposes, session tracking, fraud prevention, and improving our service. You can control cookies through your browser settings.
  • Payment Information: We do not collect, view, or store your full credit-card or bank-account details. Payments for our services may be processed by third-party payment providers, including Paddle and Lemon Squeezy. These payment providers may collect and process payment and transaction information necessary to complete purchases, prevent fraud, comply with legal obligations, and provide their payment services. Payment information is handled by the applicable payment provider in accordance with its own privacy policy and terms. We may receive limited transaction information from these providers, such as your name, email address, subscription details, transaction status, and other information necessary to provide our Services. For purchase terms, please see our Terms of Service.
Device & Usage Data
  • Device type, operating system, browser type (for diagnostics and optimization)
  • Usage data (e.g., when and how features are used, for improving the app)
2. How We Use Your Information
We use your information for:
  • Provide, operate, and improve the Services (contract performance)
  • Authenticate your account and manage sessions (legitimate interest)
  • Send you updates, support messages, and-only with your consent-marketing emails (consent)
  • Comply with legal obligations and protect our rights (legal obligation)
3. Data Sharing and Disclosure
We do not sell your data. We may share personal data with trusted third-party service providers that process information on our behalf and are necessary to provide and operate the Services, including payment and transaction processing providers such as Paddle and Lemon Squeezy.
We may also share information with:
  • Payment and transaction processors, including Paddle and Lemon Squeezy, to process subscriptions, payments, fraud prevention, and related transactions.
  • Legal authorities, when required by law or when necessary to protect or defend our legal rights.
  • Other parties with your consent, such as where you have expressly agreed to a particular disclosure.
These third-party providers may process your information in accordance with their own privacy policies and applicable data protection laws. We require service providers that process personal data on our behalf to maintain appropriate safeguards and use the information only for authorized purposes.
4. Your Rights
Under GDPR (EU/UK Users)
  • Access your personal data
  • Correct inaccurate data
  • Request deletion ("Right to be Forgotten")
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent at any time (where applicable)
Under CCPA (California Users)
  • Know what personal data we collect and how we use it
  • Request deletion of your data
  • Opt out of the sale of personal information (we do not sell data)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at: [email protected]

We may ask you to verify your identity before responding.

5. Data Retention
We retain personal data only as long as necessary for the purposes outlined above, unless a longer retention period is required or permitted by law.
6. International Data Transfers
ELEVATEX is based in the United States. If you are accessing our Service from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we operate. We use standard contractual clauses or other safeguards when required.
7. Security
We implement industry-standard security practices to protect your data, including encryption, secure storage, and access controls. However, no system can guarantee complete security.
8. Children's Privacy
Our Service is not intended for users under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect data from children. If we learn we have collected personal data from a child without verified parental consent, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here, and we may notify users by email or in-app notice when appropriate.
10. Contact Us

If you have any questions, or to exercise your privacy rights, contact us at:

ELEVATEX Simulations LLC
Email: [email protected]

If you are an EU/EEA or UK resident and wish to file a complaint, you also have the right to contact your local data protection authority.