Privacy Policy

Last updated on the 20th of April, 2025

Introduction

Welcome to ELEVATEX, a flight tracking platform developed and operated by ELEVATEX LLC (“ELEVATEX,” “we,” “our,” or “us”). ELEVATEX provides software and services designed to track, visualize, and analyze flight data from flight simulation platforms such as Microsoft Flight Simulator (MSFS), X-Plane, Prepar3D, and FSX. Our services include a Windows-based desktop application and a web-based dashboard that enhance your flight simulation experience.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our software, website, and related services (collectively, the “Services”).

By using ELEVATEX, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy applies to all users of the ELEVATEX platform, including individuals who use our software, visit our website, create accounts, or interact with our services in any way.

1. Information We Collect

Personal Information

Email Address: Collected when you create an account or sign up for communications. We use your email to manage your account, send important updates, and provide customer support.
IP Address: Collected automatically when you access the Service. This is used for security purposes, session tracking, fraud prevention, and improving our service.

Additional Data

Device type, operating system, browser type (for diagnostics and optimization)
Usage data (e.g., when and how features are used, for improving the app)

2. How We Use Your Information

We use your information for:

Account registration and authentication
Managing user sessions and security
Communicating important updates or support information
Ensuring legal compliance and protection of our rights

We use your information for:

Performance of a contract (e.g., to provide the service)
Consent (e.g., for optional marketing emails)
Legal obligation (e.g., to comply with tax or law enforcement)
Legitimate interests (e.g. improve the app)

3. Data Sharing and Disclosure

We do not sell your data. We may share your data with:

Legal authorities, if required by law or in defense of our legal rights
Consent (e.g., for optional marketing emails)

All data processors are contractually obligated to handle your data in accordance with privacy laws.

4. Your Rights

Under GDPR (EU/UK Users)

Access your personal data
Correct inaccurate data
Request deletion ("Right to be Forgotten")
Restrict or object to data processing
Request data portability
Withdraw consent at any time (where applicable)

Under CCPA (California Users)

Know what personal data we collect and how we use it
Request deletion of your data
Opt out of the sale of personal information (we do not sell data)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at: [email protected]

We may ask you to verify your identity before responding.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, unless a longer retention period is required or permitted by law.

6. International Data Transfers

ELEVATEX is based in the United States. If you are accessing our Service from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we operate. We use standard contractual clauses or other safeguards when required.

7. Security

We implement industry-standard security practices to protect your data, including encryption, secure storage, and access controls. However, no system can guarantee complete security.

8. Children’s Privacy

Our Service is not intended for users under the age of 13 (or equivalent in your jurisdiction). We do not knowingly collect data from children. If we learn we have collected personal data from a child without verified parental consent, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here, and we may notify users by email or in-app notice when appropriate.

10. Contact Us

If you have any questions, or to exercise your privacy rights, contact us at:

ELEVATEX Simulations LLC

Email: [email protected]

If you are an EU/EEA or UK resident and wish to file a complaint, you also have the right to contact your local data protection authority.

ELEVATEX

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